Privacy Policy

Privacy Policy

Introduction

Shout Marketing Services Pty Ltd (“Shout Marketing”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website, products and services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Business name

  • Phone number

  • Email address

  • Billing and delivery addresses

  • Payment information

  • Order history

  • Artwork files and logos supplied by customers

  • Website usage information

  • IP address and browser information

We may also collect information relating to:

  • Product preferences

  • Quote requests

  • Customer service enquiries

  • Marketing preferences

2. How We Collect Information

We collect personal information when you:

  • Submit an enquiry through our website

  • Request a quote

  • Place an order

  • Subscribe to marketing communications

  • Contact us by phone, email or social media

  • Upload artwork or files

  • Participate in promotions or competitions

We may also collect information automatically through:

  • Website cookies

  • Analytics software

  • Advertising platforms

  • Website tracking technologies

3. Why We Collect Your Information

We collect and use your information to:

  • Process orders and payments

  • Provide products and services

  • Respond to enquiries

  • Deliver customer support

  • Send quotes and invoices

  • Arrange shipping and delivery

  • Improve our website and services

  • Provide marketing communications

  • Maintain internal business records

We may also use information for:

  • Fraud prevention

  • Security monitoring

  • Legal compliance

4. Marketing Communications

We may send promotional emails, special offers and marketing updates relating to our products and services.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will not send unsolicited marketing communications in breach of Australian spam laws.

5. Disclosure of Information

We may disclose personal information to trusted third parties where required to operate our business, including:

  • Freight and courier providers

  • Payment processors

  • Printing and production suppliers

  • Website and hosting providers

  • Marketing platforms

  • Accountants and professional advisers

  • IT service providers

We do not sell customer information to third parties.

Information may also be disclosed where required by law.

6. Payment Security

Online payments may be processed through secure third-party payment gateways.

Shout Marketing does not store full credit card details on our servers.

While we take reasonable precautions to protect information, no online transmission or storage system can be guaranteed as completely secure.

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Personalise user experiences

  • Support advertising campaigns

  • Measure marketing performance

Users can modify browser settings to disable cookies, although some website functionality may be affected.

8. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites.

Customers should review the privacy policies of any third-party services they access.

9. Storage & Security

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Interference

  • Disclosure

Security measures may include:

  • Password protection

  • Secure servers

  • Restricted staff access

  • Encrypted systems where applicable

Despite these measures, no system is completely immune from security risks.

10. Access & Correction

You may request access to the personal information we hold about you.

If information is inaccurate or outdated, you may request corrections.

Requests can be made by contacting us using the details below.

11. Retention of Information

We may retain customer information for:

  • Business record keeping

  • Accounting obligations

  • Warranty and support purposes

  • Legal compliance

Information no longer required may be securely deleted or de-identified.

12. Children's Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children without parental consent.

13. Changes to This Policy

Shout Marketing may update this Privacy Policy from time to time.

Updated versions will be published on our website and become effective immediately upon publication.

We encourage users to review this policy periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Shout Marketing Services Pty Ltd

Website: www.shoutmarketing.com.au

Email: sales@shoutmarketing.com.au

Phone: 1800 060 140

Location: Queensland, Australia

15. Consent

By using our website and services, you consent to the collection, use and disclosure of your information as outlined in this Privacy Policy.